Thanks for stopping by again! Why not stay connected by subscribing to my RSS feed.
I learned that some people know their job so well that they actually have it scripted. While this might work in some fields, I don’t think it works in a doctor’s office. How did I come to this conclusion? Well, let me tell you the story.
I had my eyes checked last week and this time by a regular eye doctor, not the guy at Costco or Wal-Mart as I’ve been apt to do in the past. I’d like to say that paying for a “real” eye doctor meant that said doctor and staff would have excellent “bedside manner.” This, however, was not to be the case.
I’d already had misgivings about the doctor, because he’s either hot (not as in hottie or anything) or cold. I mean, he’s either in a friendly mood, or he’s as cool as a cucumber. On the one hand, the day I had to get my tear duct drained – tears were forced from my eye and ran out my nose and streamed onto his nicely pressed dress shirt – he was quite pleasant. On the other hand, the day I had to wait over an hour to see him (for another tear duct draining) he barely said boo and never offered an apology for the wait.
So I guess I shouldn’t have been surprised with the new assistant at my recent eye checkup. She matter-of-factly put drops in my eyes, which overflowed and messed up my mascara. Amidst the burning and the blurring, her monotone droning voice was equally numbing and impersonal. You might even say it was hypnotic. I secretly suspected she had memorized the entire appointment, as if she was running on auto pilot.
“Now is it better on one… or two?”
“Two… or three?”
“Now stare at my right ear and tell me how many fingers I’m holding up.”
“Now stare at my left ear…”
I began to imagine ways that I might throw her off with some random comments, like ”How long have you been doing this?” Long enough to memorize your lines? “Are all of your appointments scripted like this?” I bet you would make a great actress.
Her last question sounded more like a statement: “Now, Jennifer, can I get you another Kleenex (for dabbing the yellow gunk leaking from my eyes)?” I suspect she didn’t think I would answer at all as she was already moving toward the door. “No, I’m okay with this one.”
She led me to a chair in the hallway to wait for the doctor and delivered her last lines perfectly: “There’s one more thing I’d like you to do and that is, enjoy the rest of your day.”
I sat there for several minutes thumbing through the magazines and trying to read the print through my blurry, burning eyes. I wondered what kind of mood the doctor would be in today and whether or not I should let him do the surgery to create a new tear duct. Or maybe I should consider going to someone different, someone who wasn’t bipolar. As I sat there contemplating my options, the assistant finished up another exam and led the patient out to sit in the hallway. Just then, the doctor motioned me into the next room. As I was walking away, I heard the assistant say, “There’s one more thing I’d like you to do and that is, enjoy the rest of your day.”
“Why, thank you,” said the patient, as if it was the nicest thing anyone had said to her all day.
* * *
For more of What I Learned This Week, visit From Inmates to Playdates.
* * *
If this is your first time visiting, stick around and read some of my earlier posts. You can find out about my joy stealers, catch the latest episode of As Our Stomachs Turn, enjoy a little winter cheer, or find out about the perfect gift.
































